Get in Touch – Neotonics

Whether you have questions, need guidance, or want to share your experience with Neotonics, we're ready to assist. Our knowledgeable support staff, based entirely in the United States, is devoted to delivering prompt and helpful service.

How to Reach Our Support Team

If you need help with product details, placing or managing an order, shipping timelines, or anything else related to Neotonics, feel free to get in touch through one of the following channels:

📧 Send Us an Email

Email: support@theneotonics.com

You can expect a reply from our email team within 24 to 48 business hours. To help us resolve your matter quickly, please reference your order number if your inquiry is related to a purchase.

📦 Order & Delivery Assistance

All Neotonics purchases are handled and shipped by our authorized retail partner. For questions about order tracking, shipping progress, or delivery issues, please reach out to the retailer listed below:

▶ BuyGoods (Primary Retailer)

BuyGoods is a registered trademark of BuyGoods, a Delaware corporation located at 1201 N Orange Street Suite #7223, Wilmington, DE, 19801, USA.

Contact: Head to www.buygoods.com/contact for help with any order-related matters.

🔄 Return & Money-Back Requests

Every Neotonics purchase is backed by a 60-Day Satisfaction Guarantee. Should the product not meet your expectations, you can submit a refund request within 60 days from the date of your original order. Visit our Refund Policy page for full instructions on starting a return.

ⓘ Corporate & Manufacturing Location

Neotonics
19655 E 35th Drive Suite 100
Aurora, CO 80011, USA

Helpful Resources

We appreciate your confidence in Neotonics. Our mission is to support your journey toward healthier skin, improved digestion, and a more vibrant, youthful lifestyle.