Privacy Policy – Neotonics

This Privacy Policy outlines the ways in which Neotonics (referred to as "we," "us," or "our") gathers, processes, and discloses data about you when you browse our website at neo-tonics.com (the "Site") or buy any of our products. Your continued use of the Site signifies your agreement to the data practices outlined in this Privacy Policy.

1. Information We Collect

Information You Provide

We may gather personal details that you willingly submit when placing an order, subscribing to updates, or reaching out to our customer care team, such as:

  • Full name, email, shipping address, and telephone number
  • Billing and payment details (handled securely via BuyGoods)
  • Transaction records and order history
  • Any messages or inquiries you submit to us (e.g., help requests, product feedback)

Information Collected Automatically

Certain technical data may be captured automatically when you access our Site, including but not limited to:

  • Your IP address, browser version, operating system, and hardware details
  • Pages visited, duration of each visit, and the URL that directed you here
  • Data collected via cookies and comparable tracking tools

2. How We Use Your Information

The data we obtain is utilized for the following purposes:

  • Managing and completing your purchases
  • Keeping you informed regarding orders, product updates, and customer service matters
  • Enhancing our website functionality, product offerings, and overall user satisfaction
  • Delivering marketing materials and promotions (only with your prior consent)
  • Identifying, examining, and mitigating fraudulent or unauthorized actions
  • Meeting applicable legal and regulatory requirements

3. How We Share Your Information

Your data may be disclosed to the following parties:

  • BuyGoods: Our authorized retail partner responsible for payment processing and order fulfillment. BuyGoods is a Delaware corporation located at 1201 N Orange Street Suite #7223, Wilmington, DE, 19801, USA.
  • Service Providers: Trusted third-party vendors that assist in running our operations (e.g., logistics, email platforms, analytics tools)
  • Legal Requirements: When mandated by statute, judicial order, or government directive

Under no circumstances do we sell your personal data to outside parties.

4. Cookies & Tracking Technologies

Our Site employs cookies and related tracking mechanisms to improve your navigation experience, monitor visitor activity, and tailor the content we present. You may adjust your cookie preferences within your browser’s settings at any time. Please note that turning off cookies could limit some features of our Site.

5. Data Security

We maintain appropriate technical and organizational safeguards designed to shield your personal data from unauthorized access, modification, exposure, or loss. All payment transactions are securely handled by BuyGoods with industry-standard SSL encryption protocols. That said, no electronic data transmission method can guarantee absolute security.

6. Your Rights & Choices

Based on your jurisdiction, you may be entitled to specific rights over your personal data, including the ability to:

  • Review the personal data we have stored about you
  • Ask for corrections to any inaccurate or outdated details
  • Request the removal of your personal data from our systems
  • Unsubscribe from marketing and promotional messages
  • Raise objections to certain processing activities involving your data

To make use of any of these rights, kindly reach out to us at support@theneotonics.com.

7. Third-Party Links

You may encounter links to external websites while browsing our Site. We bear no responsibility for the privacy policies or content maintained by those third-party platforms. We recommend reviewing their individual privacy notices before sharing any personal information.

8. Children's Privacy

Neither our Site nor our products are designed for individuals below 18 years of age. We do not intentionally gather personal data from minors. Should we discover that a child’s information has been inadvertently collected, we will promptly take action to erase it from our records.

9. Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy periodically. All modifications will be published on this page. By continuing to use the Site following any updates, you acknowledge and accept the revised terms of this Privacy Policy.

10. Governing Law

The terms set forth in this Privacy Policy shall be interpreted and enforced in accordance with the laws of the State of Colorado, United States, excluding any conflict of law provisions.

11. Contact Us

For any inquiries regarding this Privacy Policy or how we handle your data, feel free to get in touch with us: