Order Tracking – Neotonics

We appreciate your Neotonics purchase! Use the guide below to monitor your shipment. As soon as your package is dispatched, an email with your unique tracking number and a direct carrier link will be sent to you.

Steps to Monitor Your Neotonics Shipment

Step 1: Look for Your Confirmation Emails

Once your purchase is complete, expect to receive the following:

  • Purchase Receipt Email: Delivered right away with your order reference number and payment summary
  • Dispatch Notification Email: Sent when your package leaves the warehouse, including your tracking number and carrier details

Be sure to review both your inbox and spam/junk folder for messages from BuyGoods (our official retail partner).

Step 2: Monitor via Our Retail Partner

All Neotonics orders are fulfilled by BuyGoods. You can view your shipment status directly on their platform:

▶ BuyGoods Shipment Lookup
Go to www.buygoods.com/contact to review your current order status. Keep your order reference number or purchase email handy for quicker support.

Step 3: Follow Your Package via the Carrier

After receiving your tracking number, you can also check shipment progress directly on the carrier's website:

Delivery Timeframes

  • Order Processing: Most orders are prepared and dispatched within 1-2 working days
  • U.S. Domestic Delivery: Approximately 5-7 business days
  • Worldwide Shipping: Between 10-15 business days (varies depending on destination)
  • Complimentary Shipping: Offered on qualifying multi-bottle bundles

Common Questions About Order Tracking

Q: I still don't have a tracking number. What's the next step?

Tracking details are usually emailed within 1-2 business days of placing your order. Start by looking in your spam or junk folder. If nothing appears within 48 hours, reach out to our support team or get in touch with BuyGoods directly.

Q: My tracking hasn't updated. Is my package still in transit?

Absolutely — it is normal for carrier scans to lag 24-48 hours behind once a shipping label has been generated. Should the status remain unchanged for more than 72 hours, please get in touch with our support team for further help.

Q: Is it possible to update my delivery address?

If your order has not yet been dispatched, we may be able to modify the shipping address. Reach out to us right away at support@theneotonics.com.

Q: The carrier shows my order as delivered, but I don't have it.

Look around your front porch, side entrances, mailroom, or ask nearby neighbors. Carriers occasionally mark parcels as delivered moments before the actual drop-off. If you are unable to find the package within 24 hours, contact our support team.

Still Need Assistance?

If you require additional help with your shipment, feel free to get in touch with our team: